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Customer Service Officer

Position          Officer-Customer Service

To execute the Customer service activities and ensure careful handling of all the customers.

Key Responsibility Areas

  • Responsible and accountable for responding to customer requests and questions regarding service, products and account information in a professional, accurate, efficient and friendly manner.
  • Responsible and accountable for conferring with the customer by phone or in person to receive orders for placements, discontinuance, or change in service.
  • Responsible and accountable for completing contract forms, updating change of address records, and issuing discontinuance orders.
  • Responsible and accountable for complaint resolution either technical, large or complex, regarding service, products and accounts using established procedures that ensure customer delight by the quality of complaint handling.
  • Responsible and accountable for using every opportunity to turn service inquiry calls into immediate business and generate revenue by providing accurate sales lead information to Sales Team.
  • Responsible and accountable for sending daily/weekly/monthly reports to customers and superiors as per respective customer KPI
  • Responsible for respective customer’s data management and MIS.

Key Performance Indicator’s

  • KPI ‘s of respective customers
  • Quality of customer service and customer satisfaction
  • Timely preparation of MIS reports
  • Politeness & courtesy in dealing with customers
  • Overall performance of the team
  • Politeness and courtesy in dealing with customers

Competencies

  • Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Ability to talk to others to convey information effectively.
  • Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Actively looking for ways to help people.
  • Communicating effectively in writing as appropriate for the needs of the audience.

Education      Graduate

Experience     5-7 years of relevant experience

Interested candidates can send their CV in hr@allied-transport.com

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