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Officer –Sales Support
Location: Dubai
Reporting to Manager – Sales
Purpose To perform sales related work and undertake administrative support duties for sales department.
Key Responsibility Areas
- Responsible and accountable for responding to customer requests and questions regarding service, products, and account information in a professional, accurate, efficient and friendly manner.
- Responsible and accountable for Complaint Resolution either technical, large or complex, regarding service, products and accounts using established procedures that ensure customer satisfaction
- Responsible and accountable for managing and recording all live chat leads
- Responsible and accountable for completing quotations as per requirements
- Responsible and accountable for overseeing the proper maintenance of the records and entry of
the sales data in the system. - Assists in researching new market opportunities and mapping out potential customers and competitors
- Assist in preparing various sales reports.
- Responsible for providing a positive organizational image to the customer
- Performs any other assignment given by the superior’s time to time
Competencies
- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Thorough knowledge of product and complimentary products
- Ability to talk to others to convey information effectively.
- Ability to persuade others to change their mind or behavior.
- Strong negotiation skills
- Email Communication
- Strong Communication skills
Education:
Graduate
Experience
3-5 years of relevant experience
Please send your CV to Careers@allied-transport.com
Lathe Machinist
Reporting to Section Supervisor – Workshop
Purpose Performs skilled work in auto or manual lathe machine.
Key Responsibility Areas
- Good knowledge for the jobs holding auto or manual lathe machine three jaw or four jaw chuck
- Well known reading all gauges inches & mm, micro meter, warner caliper, thread gauge, mercer gauge, level meter and filler gauge
- Experience to operate lathe machine, drum & disc skimming machine, milling machine, bench grinder & drill machine.
- Calculate & measurement cutting in degree jobs
- Correct metal knowledge & use exact cutting tools
- Shaper & filing expert.
Key Performance Indicators
- Number of repairs done per day
- Number of delays in diagnosing the problem
- Number of delays in repairing
Education High School plus ITI
Experience 3-5 years of relevant experience
Competencies
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- Must have wide knowledge in holding auto or manual lathe machine three jaw or four jaw chuck
- Knowledge in operating lathe machine, drum & disc skimming machine, milling machine, bench grinder & drill machine.
Send your cv to careers@allied-transport.com
Coordinator -Automobile Workshop
Reporting to Manager – Workshop
Purpose To provide a wide range of administration activities for the workshop department
Key Responsibility Areas
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- Responsible and accountable for coordinating and planning of workshop team operation for maintenance and repairing of vehicles
- Responsible and accountable for opening job cards for the vehicle, making note of the jobs to be done and repairs to be carried out in the vehicle.
- Responsible for projecting vehicle maintenance schedules
- Responsible and accountable for recording movements of parts, leasing agencies documents etc
- Responsible and accountable for providing MIS on costs, breakdowns per truck/trailer drivers, downtime and other reports as required
- Responsible and accountable for coordinating with PROs for renewal for all licenses related to the circulation of fleet
- Responsible for coordinating with outside maintenance workshop for vehicle maintenance purpose if required
- Responsible for coordinating workshop budget, control stock and source and order parts
- Inspect and report on completed maintenance tasks
- Keep accurate daily work records and report any issues including major repairs or equipment replacement to the manager
- Responsible and accountable for effectively solving customer complaints, driver issues on route
- Responsible for taking the lead in assisting in the workshop audits
- Responsible and accountable for taking the attendance of the staff, checking for punctuality and
ensuring overtime is allowed for the workers only as per business requirements - Responsible and accountable for looking after the welfare of the staff, motivating the staff for better output
- Responsible and accountable for ensuring workshop adheres to all company rules and regulations
- Act as workshop First Aid Officer and Emergency Warden
- Perform other duties as directed by the Manager
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Key Performance Indicators
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- Timeous MIS reports
- Number of repairs done per day
- Number of spare parts used per day
- Number of delays in repairing
- Number of delays in diagnosing the problem
- Actual vs. target
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Competencies
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- Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
- Strong communication skills and customer service skills
- Ability to be patient and answer enquiries and complaints
- Ability to multi-task
- MS Office proficiency
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Education Diploma/ Certification in Mechanical engineering
Experience 5-7 years of relevant experience in logistics industry preferred
Send your cv to careers@allied-transport.com
Heavy truck mechanic - Workshop
Reporting to:Section Supervisor – Workshop
To diagnose and repair mechanical parts of automobiles
Essential Duties:
- Responsible and accountable for examining vehicles to determine extent of damage or malfunctions and confer with internal customers to obtain descriptions of vehicle problems, and to discuss work to be performed and future repair requirements.
- Responsible and accountable for disassembling units and inspect parts for wear, using special tools
- Install and repair accessories such as radios, heaters, mirrors, and windshield wipers.
- Responsible and accountable for overhauling or replacing major vehicle components
- Responsible and accountable for performing routine and scheduled preventive maintenance services as per the provided checklist
- Responsible and accountable for reviewing work orders and discussing work with supervisors and plan work procedures, using charts, technical manuals, and experience.
- Repair and/or service heating, engine-cooling, crankshafts and cylinder blocks.
- Repair manual and automatic transmissions; Repair, reline, replace, and adjust brakes
- Repair and/or replace pistons, rods, gears, valves, bearings, shock absorbers, radiator leaks; Rewire ignition systems
- Tear down, repair, and rebuild faulty assemblies such as power systems, steering systems, and linkages.
- Test and adjust repaired systems to meet manufacturers’ performance specifications.
- Test drive vehicles, and test components and systems, using equipment such as infrared engine analyzers, compression gauges.
- Follow checklists to ensure all important parts are examined, including belts, hoses, steering systems, spark plugs, brake and fuel systems, wheel bearings, and other potentially troublesome areas.
Experience:
- 3-5 years of relevant experience
Education Required:
- High School plus ITI
Send your cv to careers@allied-transport.com
Cashier
Reporting to: Senior Executive -Payables / Purchase
To receive and disburse money in the company by involving use of electronic scanners,
cash registers, or related equipment, processing credit or debit transactions and validating checks.
Essential Duties:
- Computes and records totals of transactions.
- Responsible and accountable for counting money in cash drawers at the beginning of shifts to
ensure that amounts are correct and that there is adequate change. - Responsible and accountable for issuing receipts, refunds, credits, or change due to customers.
- Receives payment by cash, check, credit cards, vouchers, or automatic debits.
- Sorts, counts, and wraps currency and coins.
- Responsible and accountable for calculating total payments received during a time period, and
reconcile this with total transactions. - Compiles and maintains non-monetary reports and records.
- Responsible and accountable for keeping periodic balance sheets of amounts and numbers of
transactions - Pays company bills by cash, vouchers, or checks
- Responsible and accountable for resolving customer complaints
Experience:
- 3-5 years of relevant experience
Education Required:
- B.Com
Send your cv to careers@allied-transport.com
Security Patrol Drivers
Reporting to: Senior Executive – Security and Facilities Management
To patrol the roads and provide security where Allied trucks are plying to ensure prevention of theft, violence, or infractions of rules by intruders or thieves
Essential Duties:
- Responsible and accountable for patrolling the roads where Allied trucks are plying to ensure
prevention of theft, violence, or infractions of rules by intruders or thieves and serve as a
general security presence and visible deterrent to crime - Responsible and accountable to observe and report suspicious activities and persons and take
action as appropriate - Responsible and accountable to conduct vehicle inspection and highlight discrepancies
- Responsible and accountable for answering alarms and investigating disturbances
- Responsible and accountable for calling police or fire departments in cases of emergency, such
as fire or presence of unauthorized persons - Maintains radio/telephone communications with other security guards and security office
- Responsible and accountable for inspecting and adjusting security systems, equipment, and machinery to ensure operational use and to detect evidence of tampering
- Responsible and accountable for furnishing daily reports, detailed narrative reports to the superior and ensuring proper handover is made to the next shift personnel
- Responsible and accountable for enforcing rules, regulations, policies, procedures, and respond
to emergency situations requiring security assistance - Responsible for doing any other related functions as requested or required
Experience:
- 2-3 years of relevant experience
Education Required:
- Higher secondary, valid driving license, guard license